WICKEDNIGHTS

Privacy Policy

Last updated: January 2024

1. Introduction

Wicked Nights LTD ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

For the purposes of data protection legislation, Wicked Nights LTD is the data controller. Our registered address is Unit 4, 53 Sherborne Street, Manchester, M8 8LE.

2. Information We Collect

We collect the following types of information:

Account Information

  • Business name and trading name
  • Contact name and job title
  • Email address and phone numbers
  • Business and delivery addresses
  • Company registration and VAT numbers

Transaction Information

  • Order history and purchase details
  • Payment information (processed securely via our payment provider)
  • Delivery preferences and instructions

Technical Information

  • IP address and browser type
  • Device information
  • Pages visited and time spent on site
  • Cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Manage your trade account
  • Communicate about orders, deliveries, and account updates
  • Provide customer support
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and maintain security

4. Legal Basis for Processing

We process your data on the following bases:

  • Contract: Processing necessary to fulfil our contract with you
  • Legal obligation: Processing required by law (e.g., tax records)
  • Legitimate interests: Improving our services and marketing to existing customers
  • Consent: Marketing communications to prospective customers

5. Sharing Your Information

We may share your information with:

  • Delivery partners: To fulfil and deliver your orders
  • Payment processors: To process secure payments
  • IT service providers: Who help us operate our systems
  • Professional advisers: Such as accountants and legal advisors
  • Law enforcement: When required by law

We never sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • SSL encryption for data transmission
  • Secure servers and firewalls
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

7. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Transaction records are kept for 7 years for tax purposes. Marketing preferences are retained until you withdraw consent.

8. Your Rights

Under data protection law, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data in certain circumstances
  • Restrict processing: Limit how we use your data
  • Data portability: Receive your data in a portable format
  • Object: Object to processing based on legitimate interests
  • Withdraw consent: Withdraw consent for marketing at any time

To exercise any of these rights, please contact us at privacy@wickednights.co.uk

9. Cookies

We use cookies to improve your experience on our website. Essential cookies are necessary for the site to function. Analytics cookies help us understand how visitors use our site. You can manage cookie preferences through your browser settings.

For more information, please see our Cookie Policy.

10. International Transfers

Your data is primarily processed within the UK and EEA. If we transfer data outside these areas, we ensure appropriate safeguards are in place, such as standard contractual clauses.

11. Changes to This Policy

We may update this policy from time to time. Significant changes will be notified via email or website notice. The "last updated" date at the top indicates when this policy was last revised.

12. Contact Us

For any questions about this privacy policy or our data practices, please contact:

Data Protection Officer
Wicked Nights LTD
Unit 4, 53 Sherborne Street
Manchester, M8 8LE
Email: privacy@wickednights.co.uk
Phone: 0161 211 0055

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.