Returns Policy
We want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
14-Day Returns
Return unworn items within 14 days of delivery
Full Refund
100% refund on items returned in original condition
Quality Guarantee
Faulty items replaced or refunded at no extra cost
How to Return an Item
Contact Us
Email or call our customer service team within 14 days of receiving your order to request a return.
Get Authorisation
We'll provide you with a Returns Authorisation Number (RAN) and return instructions.
Package Items
Securely package items in original packaging where possible. Include your RAN number.
Send Back
Post items back to our Manchester warehouse using a tracked delivery service.
Refund Processed
Once inspected, we'll process your refund or exchange within 5 working days.
Return Conditions
Items We Accept
- Unworn items in original packaging
- Items with all tags still attached
- Products returned within 14 days of delivery
- Faulty or damaged items (report within 48 hours)
- Incorrect items sent by us
Items We Cannot Accept
- Worn, washed, or altered items
- Items without original packaging or tags
- Hygiene-sensitive items (underwear, hosiery) if opened
- Custom or personalised orders
- Items returned after 14 days without prior authorisation
Bulk Order Returns
For large wholesale orders, please contact our sales team to discuss return options. We may offer exchanges or credit notes as an alternative to refunds on bulk orders.
Refund Timeline
Refunds are processed within 5 working days of receiving your return. Please allow an additional 3-5 working days for the refund to appear in your account, depending on your payment method.